Shipping and Returns

In-Store Pickup

If you purchased product through our webstore, please allow 24 hours for us to complete your order. Once your order has been completed, we will give you a call when it is ready for pick-up. Your webstore purchase may be picked up in-store at:

Villages Calgary

220 Crowchild Trail NW

Calgary, AB

 

Please ensure that you have your picture ID on hand when you come to pick up your items. If you have someone else picking up your items for you, please put their name in the notes section when placing your order or give us a call at 403-270-0631. Make sure the person coming to pick up your order has their picture ID with them.

 

Items you have ordered but have not paid for will be held for 30 days. If not picked up within that time, the items will be returned to the shelf.

 

Items you have ordered and paid for will be held for 90 days. If not picked up within that time, you will be issued a refund and the items will be returned to the shelf.

 

Shipping

Customers may choose to have product shipped anywhere within Canada. All shipping is done via Canpar Express. Our goal is to have product packaged and ready for shipping within 2 business days of receiving an order. Customers will receive an email notification when the package is shipped.

Canpar Express delivery standards for ground service are 2-4 business days to major Canadian cities and may take longer to rural or remote addresses.

Estimated arrival times for each province:

BC, Alberta & Saskatchewan: between 2-6 business days

Manitoba & Ontario: between 4-7 business days

Quebec, Territories & Maritimes: between 6-12 business days

 

Returns

In-Store Returns

You may return a regularly priced item for a refund or store credit. Returned items must be in new, saleable condition. Items not eligible for returns are food items, opened personal care items, sale items (including items purchased with a discount code), clearance items, discount items, washed clothing or textiles, or earrings. Returns are only accepted within 30 days of purchase and must be accompanied by the original receipt. Items returned with a gift receipt are only eligible for store credit.

Webstore Returns

You may return a regularly priced item for a refund or for store credit. Returned items must be in new, saleable condition. Items not eligible for return are food items, personal care items, sale items (including items purchased with a discount code), clearance items, discount items, earrings, or clothing.

 

How to Return a Product:

Return items in-store:

You may return your items to Villages Calgary, accompanied by an original receipt, within 30 days of purchase.

Return items by mail:

If you wish to return an item by mail, please notify us at [email protected]. Returns will not be accepted without prior confirmation and must be postmarked no later than 30 days from the date of receipt. We recommend using a trackable shipping method as we are not responsible for returns lost in transit to us. Original shipping cost is non-refundable. Return postage is at the customer’s expense.

For your protection, we recommend you send your return with an insured, trackable carrier like Canada Post, Purolator, UPS, or FedEx. Once we receive your item, we will send you a confirmation via e-mail.

Send your returns to:

Villages Calgary

ATTN: Webstore

220 Crowchild Trail NW

Calgary, AB

T2N 2R2

 

Returns will be processed within 7-10 business days after receipt of your package. An email notification will be sent when the refund has been processed. Please allow 7-10 business days for the credit to appear on your account and allow one billing cycle for the credit to appear on your credit card statement. Feel free to contact us at [email protected] if you have not seen the credit after 14 days.

 

FAQ About Returns

My credit card number has been changed. How can I be refunded?

When you receive a new credit card, most banks will link your account number to the new card. You will receive your credit refund as normal.

Can I return sale items?

All sale items are final and cannot be returned.

I have taken the tags off a gift item, can it still be returned?

Yes, your item can still be returned if you have the original receipt or gift receipt and has been purchased within 30 days.

Can I have a gift receipt for a webstore item?

We are only able to give gift receipts for in-store purchases.

My webstore item arrived damaged, can I return it?

If your item has arrived damaged, please contact [email protected] and we will be able to assist your return with store credit.

I paid in-store with a credit card, can I be refunded with cash?

No, all refunds must be the same method of payment as the original purchase.